Privacy Policy

Last Updated: October 28, 2025

At Painter Pro ("we," "us," or "our"), your privacy is important. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website at painterpro.com (the "Site"), request Services (e.g., painting estimates), or interact with our SMS/email campaigns. We comply with applicable laws, including Indiana privacy regulations and the Telephone Consumer Protection Act (TCPA) for SMS. By using the Site or Services, you consent to our practices.

1. Information We Collect

We collect information to provide and improve our Services. Types include:

  • Personal Information: Name, phone number, email, address, and project details (e.g., room sizes) when you request a quote, book an appointment, or sign up for SMS alerts.
  • Contact Data via SMS/Email: Phone numbers and preferences when you opt in (e.g., via TextMagic campaigns for promotions or reminders).
  • Usage Data: IP address, browser type, pages visited, and time stamps (via cookies or analytics tools like Google Analytics).
  • Payment Info: Credit card details (processed securely via third-party gateways; we do not store full card numbers).
  • Other: Photos or descriptions of your property (if uploaded for estimates) and feedback from surveys.

We do not collect sensitive information (e.g., health data) unless voluntarily provided for accessibility needs.

2. How We Use Your Information

  • Service Delivery: To schedule estimates, perform painting Services, send confirmations, and provide our free touch-up program.
  • Communications: Send SMS (e.g., "Your estimate is ready!") or emails about projects, promotions, or updates. Opt-in required for marketing.
  • Improvement: Analyze usage to enhance the Site/Services (e.g., popular colors in our areas like Plainfield and Bloomington).
  • Marketing: With consent, share targeted offers (e.g., seasonal discounts). You can unsubscribe anytime.
  • Legal Compliance: For billing, warranties, or responding to legal requests.

3. How We Share Your Information

  • Service Providers: With trusted partners (e.g., TextMagic for SMS, payment processors, or subcontractors for large jobs) under strict confidentiality.
  • Business Transfers: In case of merger/acquisition, your data may transfer to the new owner.
  • Legal Requirements: If required by law, subpoena, or to protect rights/safety.

- We do not sell your personal information to third parties. Sharing is limited to what's necessary for our Services.

4. Cookies and Tracking

The Site uses cookies for functionality (e.g., remembering preferences) and analytics. You can manage them via browser settings. We use third-party tools (e.g., Google) that may track across sites—see their policies for opt-outs.

5. Data Security

We use reasonable measures (e.g., encryption for payments, secure servers) to protect data. However, no system is 100% secure—contact us if you suspect a breach.

6. Your Rights and Choices

  • Access/Update: Request access, correction, or deletion of your data via email.
  • Opt-Out: For marketing SMS/emails, reply "STOP" or "UNSUBSCRIBE." For all communications, use our Site form.
  • Do Not Track: We honor browser signals but do not respond to DNT headers.
  • Children: Our Services are not for those under 13; we do not knowingly collect their data.

7. Retention

- We keep data as needed for Services (e.g., 7 years for records) or legal purposes, then securely delete it.

8. International Users

- Our Services are US-based (Indiana). Data may be processed in the US; by using us, you consent to this.

9. Changes to Policy

- We may update this Policy. We'll notify via the Site or email for material changes.

10. Contact Us

For privacy questions:
Painter Pro
Plainfield, IN
Email: sam@painterpro.com
Phone: (317) 300-4515

Thank you for trusting Painter Pro with your painting needs—we're committed to protecting your privacy while delivering top-quality results!

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